My experience with keurig,
I will try to make this as short as possible, the task will be difficult at best, since it just plain unbelievable.
On September 14, 2014 My wife and I were talking and I said, you know what, I cant take it anymore, I am going to go up to Wal-Mart(I hate going there)and get one of those keurig coffee makers, after all, I have been dreaming of owning one, since my first use of one in Atlanta in 2007, before I was laid off due to the dark age’s. I loved that coffee, use to use 2 kcups, to make one 8 oz cup of very strong coffee.
I have been waiting patently, at first for them to hit the common market, then to come down in price, then for the kcups to become more reasonable. She, as in my wife Linda said, you saw my note, see, she was going to buy one for me, for my birthday, my son had gave her, 2 case’s, with 4 box’s of 24 in each one to include with it. These were the same keurig kcups we had used at his house, with an almost identical keurig coffee maker.
So, we get to wal-mart only to realize, there is more than 4 types keurig on the shelf, wow. The biggest difference I saw was the water reservoir, we read each box, over and over to make sure. Then I called my son and asked him, if he knew of any difference, we wanted to make sure there was no problems miss matching coffee and kcups, like he said, if it said kcups, they should all logically fit, and work. That is logical. So we went over and analyzed all the kcups for sale, hmmm seemed simple enough, to make sure there was no problem, I bought one of those refillable thingys as well, but heck, there was at least a half dozen of those, so here we go reading each package again, keep in mind, each time I have to reed, out come the glass’s, and the small print may take me a while. I can read it, but it is much slower going than it used to be.
Okay, so now we have a keurig, a refillable thingy, 8 box’s of 24 kcups, we are set. And to boot, there is a sample pack included.
We get home, I am so proud, finally a keurig, I am sure they will be out of style soon, I thought. But still, I put away the flee market coffee maker that we paid 6.00 for 3 years ago, after our 135.00 grind and brew gave out after only 6 months. Let me add, the 6.00 one is the exact same model we paid 135.00 early for. I unpack the keurig, read the box again, browse though the manual, and put in a kcup from the sample pack, wow, just what I needed. I was in heaven. I love certain things and good strong black coffee(fresh) is one of them. Now is when the night mare begins and seems to never end.
I go and get one of the case’s of coffee my son got for me, and open it, 4 box’s of 24, wow, I was so happy. I open one and insert it, and walla, I get the dreaded oopps message, I was stunned, I rechecked all the box’s, reading every detail. Strange, I scratched my head and tried another, oopps message again, well now I am starting to Jones, I need another great cup of coffee. Ahh, I have the handy dandy back up refillable thingy, yep that is what I will do, another oopps message.
I am now getting irritated, I can see the potential for a nightmare to be. I reluctantly call the number on the screen, nice person finally answered, she explained how the labels were different, and how I needed this label and that. I rolled my eyes and thought you have got to be kidding. She said someone would call tomorrow(Monday) and make things right. I was dumfounded, what about my coffee, I want a cup of coffee. Called my son after and told him, he couldn’t believe it. In the morning, 3 am mind you, I get up, and used the carafe one, week tasting, didn’t even finish it. I go to a job, still no coffee, waiting on that phone call, all day I had to endure tela marketers calling, hoping each one was keurig. Finally, before heading to a new job, I stopped at racetrack gas station and got a cup of coffee, to hot to drink, set in my cup holder, of my nice clean never had a Styrofoam cup in it Dodge Ram. As I get on the free way, it flips out of the holder, and now I not only get no caffeine, I have coffee everywhere. I am getting kind of irritated now. See, I would normally take my thermos full of coffee, no Styrofoam cup.
I do the next job, and on my way home, go way out of my way to food lion, to get a box of kcup coffee, and a box of kcup tea. 20 bucks.
I come home and beet, I lay down for about an hour, only to wake up, and the new kcups don’t work either. Still no phone call back from keurig. Now im getting pissed. Called the oopps number again. Here goes the spew about all the different kinds and labels and on and on, finally she said she would get her supervisor, that didn’t work, and she said she would have her call me, finely she did. Here we go again, all I hear is the same old excuse’s, this color that color, I must have got the wrong box, she gave me a credit for 4 box’s, ½ of what I have and cant use, and guaranteed the tea box would work fine. Still without coffee, irritated to no end. We went to bed, got up this morning, got out the old coffee maker, because I now have come to the harsh reality, it will be about a week or 2 before I get my kcups that I ordered on line to replace less than ½ the ones that I have and wont work.
So, the wife gets up, you have got to be kidding me, the tea I just bought doesn’t work either, we have orange labels, white labels and non work.
So, here we sit, with no coffee or tea, and spent almost 400.00 so far, I cant take this back, if I do, I will be out over 250.00 just for coffee alone, let alone the gas and time it has cost me so far. And I still wont have coffee that I want.
Owner Herron Farms,
Dawsonville Ga. 30534